Terms of Service

These Terms of Service govern access to and use of the LaunchSafe website, products and APIs (the "Service"), provided by LaunchSafe, Inc. By using the Service you agree to them. If you are agreeing on behalf of an organisation you confirm you have authority to bind it, and "you" means that organisation.

If we have signed a separate written agreement with you, that agreement governs and these Terms fill the gaps.

The Service

We grant you a non-exclusive, non-transferable right to use the Service during your subscription term, for your internal business purposes, subject to these Terms and your plan's limits.

Your account

You are responsible for your users, for keeping credentials secure, and for all activity under your account. Enable SSO and MFA where your plan supports them. Tell us promptly at hello@launchsafe.com if you suspect unauthorised access.

Authorisation is your responsibility

LaunchSafe produces offensive security capability. You may only point it at systems you own or are explicitly authorised in writing to test, and you are responsible for obtaining that authorisation and for following the testing rules of any third-party provider involved. The detail is in the Acceptable Use Policy, which forms part of these Terms.

Your data

You keep all right, title and interest in the code, configuration, findings and telemetry you send us ("Customer Data"). You grant us only the licence needed to run the Service for you. We do not train models on Customer Data. Where the Service processes personal data, the Data Processing Agreement applies.

Our intellectual property

We keep all right, title and interest in the Service, our models, and everything we develop in delivering it. Aggregated, de-identified operational statistics that cannot identify you or your systems may be used to improve the Service.

Fees

Fees, currency and billing period are set out in your order. Fees are payable in advance and are non-refundable except where these Terms or the SLA say otherwise. Charges exclude taxes. We may change list prices on 30 days' notice, effective at your next renewal.

Trials and beta features

Anything labelled trial, preview or beta is provided as-is, without warranty or SLA, and may change or be withdrawn. Do not rely on it in production.

Confidentiality

Each of us will protect the other's confidential information with at least reasonable care and use it only to perform under these Terms. This does not cover information that is public, independently developed, or lawfully received from a third party.

Warranties and disclaimer

We warrant that we will provide the Service with reasonable skill and care and in line with the Security Overview. Otherwise the Service is provided "as is". Security testing is probabilistic: we do not warrant that the Service will find every vulnerability, that findings will be free of false positives, or that operation will be uninterrupted or error-free. You remain responsible for your own security decisions.

Limitation of liability

Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, even if advised of the possibility. Each party's total aggregate liability is capped at the fees paid or payable by you in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law, or either party's indemnity obligations.

Indemnities

We will defend you against third-party claims that the Service infringes their intellectual property. You will defend us against claims arising from your Customer Data or from testing conducted without proper authorisation. In each case the indemnified party must give prompt notice, control of the defence, and reasonable cooperation.

Term, suspension and termination

These Terms run for your subscription term and renew as stated in your order. Either party may terminate for material breach not cured within 30 days of notice. We may suspend access immediately where use threatens the security or integrity of the Service or breaches the Acceptable Use Policy; we will tell you why and restore access once the cause is resolved. On termination your right to use the Service ends and we handle Customer Data as set out in the DPA.

Publicity

Neither of us will use the other's name or marks publicly without prior written consent, except that we may name you as a customer once you have agreed in writing.

Other terms

These Terms, your order and the policies referenced here are the entire agreement between us. Neither party may assign without consent, except to a successor in a merger or a sale of substantially all assets. If a provision is unenforceable the rest survives. Failure to enforce a right is not a waiver of it. Notices to us go to hello@launchsafe.com.

Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and the state and federal courts in Delaware have exclusive jurisdiction.

Changes

We may update these Terms. Material changes take effect at your next renewal, or 30 days after we post them for month-to-month plans. Continuing to use the Service after that means you accept the change.